With every purchase you make on our website or in-store, you automatically earn loyalty points: 1€ spent = 1 point. You can also earn points by completing certain tasks (leaving a product review, leaving feedback on an in-store experience, entering your birthday, signing up for the newsletter).

Once you reach a reward threshold, you can convert your points into a gift voucher to use on your next order.

Once you reach the required threshold, you can convert your points into a gift voucher from your customer account:

• 400 pts → $20 gift voucher
• 1,000 pts → $50 gift voucher

The voucher is valid for 90 days from activation, with no minimum purchase required.

Your points balance is available directly in your customer account, under the loyalty program section (The Club). You can check your total points, their expiry date, and your full transaction history at any time.

Points are added to your account 30 days after your order date. This delay allows us to account for any potential returns. They will appear automatically in your customer account once credited.

Yes. Your points are valid for a rolling 6-month period. This means each point expires 6 months after it was credited. Make sure to convert them into a gift voucher before they expire!

Your reward cannot be combined with a standard discount code.

However, it can be used on sale items, meaning products already marked down for events such as private sales or special offers.

No. If you used a loyalty voucher on an order that you return, it will automatically be reinstated and remain valid for a future purchase.

Likewise, if you haven't yet converted your points into a reward, they are simply recalculated based on the items you kept.

In the case of a full return:
Since a coupon is valid only once, it will not be reactivated upon refund. However, the points used will be restored, so you can use them on a future order by converting them into a new coupon.

In the case of a partial return:
For technical reasons, we are unable to reactivate your points in the case of a partial return. We therefore ask that you contact our customer service team so that we can manually restore your points on a pro-rata basis based on the items returned.

Our loyalty program is available in our international markets (UK, Switzerland).

The value of your points will be displayed in euros in your customer account, but at checkout, your points will be automatically converted to your local currency.

Most purchases are eligible, but the following are excluded from the loyalty program:

• Custom made products
• Gift cards
• Alterations, repairs.

Our referral program lets you share Bonnegueule with friends and reward you both.

For every friend who places their first order using your referral link, you each receive a 15% discount, with a minimum purchase of $150.

• Your discount (referrer) is valid for 90 days
• Your friend's discount is valid for 14 days

Your discount code will be sent to you by email as soon as your friend completes their first order through your referral link.

These codes cannot be combined with any other offer and do not apply to items already on sale.

The referral program is available to existing customers only. Your friend must be a new customer to be eligible.